Driver Recruitment Background

Service Policy

1. Introduction

This Service Policy explains how Aeon Miles delivers, manages, and supports its business services. It is intended to provide clear expectations around service scope, execution, communication, billing coordination, and client responsibilities.

2. Service overview

  • Monthly service plans
  • Fixed-scope engagements
  • Operational support packages
  • Recurring business support services
  • Custom workflow arrangements

3. Services we may provide

  • Bookkeeping support
  • Invoice dispute management
  • Payroll support coordination
  • Dispatch and route support assistance
  • Administrative workflows
  • Compliance coordination
  • Reporting and financial organization support

4. Service onboarding

  • Business onboarding forms
  • Service selection confirmation
  • Scope approval
  • Access sharing
  • Payment authorization
  • Agreement acceptance
  • Signed consent and billing approvals

5. Client responsibilities

Clients are expected to provide accurate information, share required access and records on time, respond to service-related communication, and maintain reasonable internal cooperation. Service delays caused by missing documents, incomplete onboarding, restricted access, or client-side delays are not the responsibility of Aeon Miles.

6. Service execution

Services are delivered based on the approved scope, workflow, and agreed support structure. Depending on the service type, support may be delivered daily, weekly, monthly, or on a recurring workflow basis. Service availability, reporting frequency, and escalation handling may vary depending on the selected plan or agreement.

7. Turnaround expectations

Turnaround timelines depend on factors such as service scope, workflow complexity, access availability, document readiness, internal dependencies, third-party systems, and client response speed. Aeon Miles will make commercially reasonable efforts to deliver services in accordance with the approved service arrangement.

8. Scope limitations

Legal advice

9. Additional requests and revisions

  • A revised scope
  • Additional pricing approval
  • Service add-ons
  • Written amendment or change request

10. Billing and service continuity

Payment is overdue

11. Communication policy

Official service communication may take place through approved business channels such as email, scheduled calls, forms, internal support systems, or other approved communication methods. Clients are responsible for keeping their contact information current.

12. Confidential handling

Client information is handled professionally and used only for service-related purposes, subject to applicable confidentiality obligations and our Privacy Policy.

13. Service termination

  • Completed or active billable work remains payable
  • Pending service items may be closed based on status
  • Access or active workflows may be discontinued
  • Transition support may be offered separately if agreed

14. Policy updates

This Service Policy may be updated from time to time to reflect legal, operational, or service changes. The latest version will always be available on this page.

15. Contact Us

  • Aeon Synergies LLC, Aeon Miles
  • 800 N King Street, Suite 304 #3725
  • Wilmington, Delaware 19801, United States
  • Website: aeonmiles.com
  • Email: info@aeonmmiles.com